Don't Count Your JCP Chickens Before They HatchJC Penney has laid low in the month of April by airing two different commercials that portrayed them as remaining neutral in the cultural war. Even though JCP seemed to have changed their approach, their May catalog shows they are making a strong effort otherwise. On pages ten and eleven, under the title "Freedom of Expression," you'll find "Wendi and her partner Maggie and daughters" and again "Wendi, daughters Raven and Clover, and partner Maggie" in text. In the picture both women are wearing wedding bands.
Families who once supported JCP and hold open store credit cards or are on their mailing list received the May catalog yesterday. Today, customers are able to view the May catalog online on the JC Penney website under May books.
OMM has so many issues to cover we had no choice but to move on earlier in the year but have decided to revisit this issue and speak out again. It is obvious that JCP would rather take sides than remain neutral. JCP will hear from the other side so they need to hear from us as well.
Last time OMM contacted JC Penney store managers, we were brushed off. Some even experienced in person the store manager saying "Thank you" and walking off while their customer and our concerned members were in mid-sentence. OMM has been told that JCP corporate office told store managers to say "Thank you" and then walk away. If they want our business, then we will not be ignored!
The store managers are the ones who can communicate to corporate for their customers. Managers will not want to be in the middle so when we politely express our concern to them, they should realize that they are the ones taking all the complaints and corporate is not having to answer for the decisions they are making.
Managers will pass along customers' frustrations, and their own, to corporate because they will likely get tired of their game. Managers will also have to answer to corporate for the loss in sales from traditional families, so we will give them the proof they need to back this up when we tell them we will no longer be able to shop with them until they take a neutral stand.
Since the corporate office doesn't consider your call important, please call, or visit, your local store manager. Local managers are more likely to listen to your concerns and pass them along to the corporate office.
Please be kind when you ask them to tell corporate that they should remain neutral in the cultural war. What was the purpose in stating on page eleven that Wendi and Maggie are partners?
You can find the phone number of your local store here, or in your local phone directory.
Normally, OMM has a prewritten letter ready to send from our email server, but JCP blocks emails from our server. You may send your own email to: email@example.com.
Monica Cole, Director
**Blogger's note: Apparently the fact that JC Penny's ignored them in the past and blocked their email wasn't enough to get them to understand that this is a loosing fight. That said, please do not think that Pennys will continue ignore them if they are not receiving support for their actions. Please make a point to email or call and let them know you disagree with OMM!